Attending to the visitors/Clients
On residential/Commercial sites the site engineer often plays the roles
of a sales representatives, when the clients come directly to the site for
enquiry.
- Greeting The Client-When clients visit the
site, engineers should greet them with a smile.
- Handling The Client-Even when the engineer is
busy, he should welcome the clients and request them to have a seat. Hes
should arrange for coffee or soft drinks and let them know that he will
attend to their queries soon.
- Type of Clients-Clients differ in their
temperament and handling them can be a tricky job. The Engineer should
perfect his skills of handling all type of clients.
- What Is The Customer Looking
For-
Talk to customer and get to know of his requirement e.g 1 BHK , 2 BHK,
Shop, Office etc.
- Tell Them About The Company- Tell the client about the
company , the development prospects, establishment, turnover, projects,
location experienced staff etc.
- Tell Them About The Project
Highlights-
Communicate the highlights of the project like number of buildings, total
number of flats, major roads located near by the project, near by schools,
market, bus station , gardens and other facilities that the client might
be interested in.
- Amenities- Tell the Client About the
Amenities provided in the project like
1. Common TV antenna
with one video Channel.
2. White marble mosaic
tiles flooring in all rooms.
3. 24 Hours adequate
water supply.
4. Common Terrace and
lift for the buildings.
5. Attractive elevation
of the buildings.
6. Huge garden with play
ground,equipments etc.
- Show Them The Site Sample
Flat-
Give a fair idea about the quality of the construction to the client by
showing him a site and sample.
- Five Information For Booking- The engineer should know
the approximate built up area f each flat / shop / office etc. He should
assist in directing the client the Head Office for booking.
- Explain The Work/Material
Quality-Tell
the client of any specialized technique, if used at site. Explain to him
the quality standard of the work/material.
- Behaviour- The client perceives the
company the company, from the behavior of the staff.
- Help The Client In Decision
Making-
Steer the client towards the sales goal. Offer polite help in taking the
purchase. Note down their suggestion/views. if any, about the sample flat
or the entire project , its planning and quality.
- Thanks-A words of thanks can
create confidence in their mind about the company.
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